Understanding what people are telling you
Lessons from the past
The art of client management
A competitive advantage
Why me?
The reward of change
Debriefing sessions
There’s a strong case for including marketing staff post-proposal, especially if things didn’t go so well with the client. I
Heart to heart
Do your clients really love you? And do you love them? Before jumping into a big contract, you might want
A-list clients
We all have them and need them, but do we treat them right, and are we getting as much work
Brain drains
It seems like we have more of them ever to contend with. I’m talking about brain drains. The things that
